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Terms and conditions

Terms and Conditions

1. Area of Application

Terms and conditions apply to all orders of our online shop.

2. Contracting Partner and Conclusion

Der Kaufvertrag kommt zustande mit Best Lash.

The purchase contract is between you and Best-Lash. By setting our product in our online-shop we create a binding offer in terms of concluding a contract with this item. You can add the item in the cart (not binding) and correct all your entries before make a binding order. Therefor you can use our proofing tools. We will make a deal, when you click on the button “Order”; that means that you will accept our offer about the item. Immediately after that you will receive a confirmation of your order.

A binding offer is also concluded:

  • when you chose PayPal for payment. A binding contract is made by confirming transfer order.
  • Sofortüberweisung

We will save the text of our agreement and send to you all order information and our terms and conditions via e-mail. You can also check our terms and conditions on our website. We will not save earlier orders online because of safety reasons.

3. Delivery terms
The price of the item does not include shipping costs. You have to pay shipping costs in addition. More information about shipping costs you get in the item description (offer).

You can also collect the item at our Best Lash office, Q5 Number 6-8, 68161 Mannheim (Germany). Our business hours: 12:00 am-18:00 pm

4. Payment
You can choose between the following payment methods:

You will get our bank details in the confirmation of the order and we will deliver after receipt.

You can also pay the bill via PayPal. You need a PayPal Account or you have to make a new one. Then you have to authorize with your access and confirm the money transfer (except guest access). More information you get during the order.


5. Retention of title 

The item belongs to our ownership until full payment.

6. Warranty and guarantee

The defects liability law of Germany applies, if there is no other agreement.

The statute of limitation for warranty claims for used products is one year since delivery.

This restriction is not meant for claims which are result of damage by us or our legal representatives or vicarious agents.

  • for loss of life, limb or health
  • for intentional or grossly negligent breach of duty and fraudulent intent
  • in breach of contractual obligations, the fulfillment of which renders a correct execution of the contract and on whose compliance the signatory can trust regularly (cardinal obligations)
  • in case of special guarantee agreement
  • when the scope of the Product Liability Law has to be used

Information on any applicable statutory warranties, and the exact conditions can be found at each product and on special pages of information in the online shop.


You don't believe it - Look what our customers say!

I'm totally in love with the 3D Mascara by BEST LASH. I really like it. It volumize and thickens the lashes and I’m usually very critical.


BEST LASH is not a normal mascara. It replaces false lashes and is great for girls, who don't want to use a Lash-Serum it will be the best alternative. With the second tube you put on little Fibers on your lashes, which look like extensions.
I love it!


BEST LASH mascara is awesome! Your lashes will be lengthened and thickened by these little fibers. I'm so thrilled!


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